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2 Answers
Amara Okoli
Amara Okoli
MURAL Director of Customer SuccessMarch 22
As CSMs we are expected to be trusted advisors to our customers.  We gain trust by helping our customers address their challenges and achieve their business objectives. We become advisors when we learn to anticipate questions or concerns and we guide our customers toward successful outcomes. To g......Read More
Alex Irina Sandu
Alex Irina Sandu
Alex Irina Sandu Business & Product StrategyFebruary 14
The most important things are the impact on business and product objectives, relevance to the market and the competitive position of the company and the cost to implement / change. Here's how to provide value: * When you write a presentation or document for the C-Suite, tie the points t......Read More