What are the top 3 things that will provide value to C-Suites as a customer success manager?
5 Answers
MURAL Director of Customer Success • 3y
As CSMs we are expected to be trusted advisors to our customers. We gain trust by helping our customers address their challenges and achieve their business objectives. W...
1857 Views
Jellyfish Senior Vice President, Customer Success • 2y
Ultimately, the executive team wants to know that the business is healthy and growing, and that they won't have any surprises coming at them. I see a lot of discomfort / ...
657 Views
Zendesk Director, Customer Success • 7mo
I absolutely love this question. When you think about what the C-suite truly values from Customer Success, it boils down to what makes the business run stronger (opportun...
762 Views
Adobe Head of Customer Success (Asia) | Formerly Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 8mo
As a Customer Success Manager (CSM), delivering value to C-Suite executives—whether internal leaders or customer executives—requires aligning with their strategic priorit...
400 Views
Alex Irina Sandu Business & Product Strategy | Formerly Mozilla Corporation • 3y
The most important things are the impact on business and product objectives, relevance to the market and the competitive position of the company and the cost to implement...
460 Views
Related Questions
What do customer success managers get wrong when trying to influence the C-Suite?What do your interactions with the C-Suite look like on a regular basis?What are some ways that junior and newer customer success managers can get greater exposure to the C-Suite?What advice would you give to your younger self as a customer success manager on influencing the C-Suite?