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Earlier in your career, how did you work with the C-Suite?

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4 Answers
Influencing the C-Suite
  1. Amara Okoli
    Amara Okoli

    MURAL Director of Customer Success • 3y

    I started my career in sales. As an Account Executive, my job was to gain an in-depth understanding of my customer’s business objectives and advise them as to solutions that could address their challenges. As deals progressed, the C-Suite would participate in the evaluation and often be the final decision maker. At one point I was in an inside sales role calling on prospects in a highly regulated industry in Texas. I nurtured relationships with my champions, listened to their pain points, and su ...Read More

    1,801 Views
  2. Ben Terrill
    Ben Terrill

    Seso Head of Customer Success | Formerly Brex, Finn AI, Mobify • 10mo

    Early in my career, I deliberately sought out opportunities that would allow me to work closely with executive leadership. I volunteered for projects that required C-suite involvement, looked for ways to contribute to initiatives with high visibility, and made sure my work was delivered at a standard that reflected well on me and my team. I also made an effort to be approachable and personable so I could build familiarity over time. Whenever the opportunity arose, I would introduce myself, greet ...Read More

    441 Views
  3. Nicole Alrubaiy
    Nicole Alrubaiy

    Jellyfish Senior Vice President, Customer Success • 2y

    Early in my career, I didn't. I was at a larger company with many functional and department heads. Not everyone will/should work directly with the C suite, but if the work you're doing has a high impact on the entire company, you will. My first real work with the C suite was when I was building a new Customer Success function at a mid-stage company. We had built our first churn/retention forecast and our CFO needed to understand our projections and have confidence in them before taking it to the ...Read More

    619 Views
  4. Meenal Shukla
    Meenal Shukla

    Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 2y

    I was not very good at this and learned through my mistakes :-).

    Please look at my answer for the question, 'What advice would you give to your younger self as a customer success manager on influencing the C-Suite?'

    427 Views

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