How do you influence the C-Suite to get more resources?
7 Answers
Zendesk Director, Customer Success • 7mo
We all live in a world where we’re doing more with less. But when you’re acting on behalf of your team and your customers, it’s important to influence the C-suite to secu...
948 Views
Payscale Vice President - Customer Success & Implementation • 3y
In this current economic landscape, the only teams that are going to be allocated resources are the ones that are able to show and substantial return on investment (ROI) ...
1445 Views
Adobe Head of Customer Success (Asia) | Formerly Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 8mo
To influence the C-Suite to allocate resources for more Customer Success Managers (CSMs) in a zero-based budget, focus on a compelling, data-driven case aligned with thei...
416 Views
Jellyfish Senior Vice President, Customer Success • 8mo
The default answer to 'more resources' is almost always 'No,' unless you can prove the impact. The key is to stop talking about your needs and start talking about the bus...
447 Views
MURAL Director of Customer Success • 3y
Help the C-Suite understand how additional resources will achieve company goals in addition to core CS goals (retention rates, expansion targets, reduction in churn). If ...
944 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 2y
Understand Their Perspective: Understand the key concerns, goals, and metrics for success of the C-Suite. They are often focused on the organization's overall growth, pro...
398 Views
Customer Success Consultant • 2y
Your plan must be concise, strategic in nature, and has a high ROI.The other piece here is frequent communication. Make sure they hear from you, know you, and trust your ...
723 Views
Related Questions
How do customer success key stakeholders from other departments change as your company grows?What advice would you give to your younger self as a customer success manager on influencing the C-Suite?What are the best habits to do when working with C-Suite?What are some ways that junior and newer customer success managers can get greater exposure to the C-Suite?What metrics/data points have you found to be the most successful in providing the C-suite adequate insight into the customer base and its health?
What are the top 3 questions you get from the C-suite on the CS organization?What are the top 3 things that will provide value to C-Suites as a customer success manager?