What metrics/data points have you found to be the most successful in providing the C-suite adequate insight into the customer base and its health? What are the top 3 questions you get from the C-suite on the CS organization?
3 Answers
Zendesk Director, Customer Success • 7mo
Great question! and I'm going to split this question up into two pieces..When looking at data (which my middle name starts with a D and I joke around that it is Data...) ...
1290 Views
Splunk Director, Customer Success | AMER CMT • 8mo
When working with C-suite executives, I've found they mainly focus on two key concerns:"What tangible value am I gaining compared to the costs of the contract?""How can I...
1338 Views
Jellyfish Senior Vice President, Customer Success • 2y
You can go two ways here with respect to metrics.Use a metric they know and understandPros: They can engage with it, they have an understanding of why it may be going up ...
1171 Views