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What do your interactions with the C-Suite look like on a regular basis?

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4 Answers
Influencing the C-Suite
  1. Ryan Fixell, MBA
    Ryan Fixell, MBA

    Splunk Director, Customer Success | AMER CMT • 10mo

    I usually focus entirely on their perspective—what they care about, how they view their key business objectives, and their priorities. Most of the time, the conversation isn’t about the company, the products, or the solutions you're trying to sell or implement. This approach often leads to the best discovery outcomes with C-suite executives, encouraging them to open up and talk freely, sometimes even about seemingly unrelated topics or their personal interests.

    1,231 Views
  2. Amara Okoli
    Amara Okoli

    MURAL Director of Customer Success • 3y

    On any given day my interactions with the C-Suite could look like the following: Proactively reaching out to new customers and keeping the customer’s C-Suite informed of who’s who and what we will do to help ensure their success Following C-Suite on LinkedIn, news, and other media in order to learn about their objectives and business challenges Updating my C-Suite on the status of customers: growth opportunities, at risk accounts, successful go-lives, etc Reaching out to C-Suite to help my team ...Read More

    2,001 Views
  3. Meenal Shukla
    Meenal Shukla

    Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 2y

    I am going to answer this question from the lens of a Customer Success leader. Here is how my internal discussions look like while talking to the C-suite within my company. Regular Updates: Provide regular updates on the performance of the customer success team, key metrics (e.g., Net Promoter Score, Customer Satisfaction, Customer Lifetime Value, Churn Rate, etc.), and how these metrics are impacting the overall business objectives. Strategic Planning: Participate in strategic planning meetings ...Read More

    455 Views
  4. Jeff Beaumont
    Jeff Beaumont

    Customer Success Consultant • 3y

    For the c-suite, it's intermittent and that makes each interaction (even a Slack!) that much more relevant. I tend to interact a lot with VPs and other directors. Because I have deep topical depth, it's tempting to share everything I know or give everything that I think they need or want to hear. Instead, I've learned to write it like a news article headline; don't bury the lede. Here's what I've learned: Make it memorable. If they only remember a 10 second soundbite or 1-2 sentences, what would ...Read More

    1,353 Views

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