Gainsight Associate Director, Client outcomes • 5mo
The biggest challenge we consistently see when migrating CS platforms or overhauling health scoring is data migration—specifically, data conversion capabilities and data granularity when moving from one system to another. Data is often architected very differently across platforms. While the intent is to transfer data “as is,” translating one data architecture to another frequently introduces gaps that impact cleanliness, associations, and reliability. Common issues show up in: Data processing m ...Read More
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