What are the most important skills (both tactical and intangible) that are must-have for customer success managers?

The most important skills for a Customer Success Manager are: Ability to conduct discovery with a customer. In sales, we've heard the phrase "Always be closing." In Cust...

Operational Rigor: ‘The buck stops with me' Understand, follow and contribute to processes Deliver on metrics Ownership of customer situations Problem-solving ability: ...

Five tactical skills I look for:Discovery and listening. Most CSMs talk too much. The best ones ask better questions and follow the thread. If you can’t surface a custome...

There are so many but below are the top-5 I've used and subscribed to for years. These skills are must-haves for the best of the best CSMs but apply to any role in the C...

For me the two most important skills above all else for a CSM are Resilience and Problem Solving. In your role as a CSM you are the are the face between the customer and ...

What makes a great Customer Success Manager? Comfortable in a customer-facing role – Customer First Mindset, a passion for Customer Success Has a Growth Mindset and exce...

The attributes/skills of the most successful CSMs that I have seen are as follows;Customer Empathy: They genuinely understand how to internally represent the customer's c...