What are the most important skills (both tactical and intangible) that are must-have for customer success managers?
mParticle by Rokt Senior Director, Customer Success - North America • 3y
The most important skills for a Customer Success Manager are: Ability to conduct discovery with a customer. In sales, we've heard the phrase "Always be closing." In Cust...
2956 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 3y
Operational Rigor: ‘The buck stops with me' Understand, follow and contribute to processes Deliver on metrics Ownership of customer situations Problem-solving ability: ...
1020 Views
Appcues Chief of Staff & VP of CX • 3y
There are so many but below are the top-5 I've used and subscribed to for years. These skills are must-haves for the best of the best CSMs but apply to any role in the C...
1699 Views
For me the two most important skills above all else for a CSM are Resilience and Problem Solving. In your role as a CSM you are the are the face between the customer and ...
600 Views
Adobe Head of Customer Success (Asia) | Formerly Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 3y
What makes a great Customer Success Manager? Comfortable in a customer-facing role – Customer First Mindset, a passion for Customer Success Has a Growth Mindset and exce...
980 Views
Confluent Senior Director of CS & Account Management • 2y
The attributes/skills of the most successful CSMs that I have seen are as follows;Customer Empathy: They genuinely understand how to internally represent the customer's c...
577 Views