What are the key questions you like to ask and why? How would the proper answers to your questions look like?

Here are the key questions I will cover with candidates. Typically I will meet with candidates in the first round for thirty minutes to cover the basic "wiring" - are they collaborative? are they human-centric? are they curious? - and the rest in a final round when we have a few finalists.

There is no proper answer except an authentic one.

What is the best customer relationship you built?

What is the worst customer relationship you built?

How do you think about measuring customer success?

What is your favorite thing you’ve taught somebody?

When have you innovated a solution for a customer?

What is your proudest achievement with a customer?

What was your worst failure with a customer?

What is the area you need to work on most to be a world class CSM?

What are your questions for me?