Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 3y
One example of a Customer Success Operations framework is the "Customer Success Management Framework" developed by Gainsight. The framework includes five key components: Strategy: This component includes defining the overall customer success strategy, including identifying customer segments, defining key performance indicators (KPIs), and setting goals for customer retention and growth. People: This component includes building and managing a customer success team, including roles and responsibil ...Read More
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