Let's say sales is making requests directly to engineering, how would you deal with that situation?

This does happen, and it's usually the result of a communication / execution dysfunction. To start with, no salesperson wakes up and says let me go around and undermine t...

First, listen to the POV of sales with empathy. Why did they feel the need to go straight to Engineering? Was it a one off urgent need? Is this just a habit? or do they f...