Communities
Sign Up / Sign In
Let's say sales is making requests directly to engineering, how would you deal with that situation?
1 Answer
Ibrahim Bashir
Amplitude Vice President, Product Management • July 7
This does happen, and it's usually the result of a communication / execution dysfunction. To start with, no salesperson wakes up and says let me go around and undermine the PM - they usually have trying to follow a process that doesn't work and eventually take matters into their own hands becuase they are accountable to the business for real revenue. Some of the things I'd diagnose if faced with this situation:
- is there a documented process for sales to make product requests?
- does any follow up with sales to confirm receipt of requests?
- is sales pulled into research / design around the requests?
- is there a way for sales to see progress against the request?
- is there a way to categorize requests by urgency / importance?
- is something going in sales where product requests vs the existing produxt are more important to closing / renewing deals?
731 Views
Asana Product Management Lead, AI, Rodrigo Davies on Establishing Product Management
April 4 @ 10:00AM PST
Typeform Vice President Product Management, Aleks Bass on Establishing Product Management
March 19 @ 10:00AM PST
Netflix Director of Product, Mckenzie Lockon Establishing Product Management
August 4 @ 10:00AM PST
Top Product Management Mentors
Poorvi Shrivastav
Meta Senior Director of Product Management
James Heimbuck
Doppler Principal Product Manager
Paresh Vakhariya
Atlassian Director of Product Management (Confluence)
Natalia Baryshnikova
Atlassian Head of Product, Enterprise Agility
Zeeshan Qamruddin
HubSpot Senior Director of Product Management, Flywheel
Clare Hawthorne
Oscar Health Senior Director, Product Operations
Orit Golowinski
Jit.io VP of Product Management
Anton Kravchenko
Carta Sr. Director of Product Management
Mamuna Oyofo, MBA
Shopify VP of Product
Tom Alterman
Notable Head of Product
Related Questions
What is your 30-60-90 day plan when you go into an org with the intention of setting up a PM function for the first time?Our engineering team has been building features based on ideas, and I’m the first PM. How do I change the culture and help them buy into being customer focused?How do you coordinate and work cross functionally with the product marketing team to create commonly shared KPIs?What are the biggest surprises when going from a company where product management was established to one where you have to establish product management?Our engineering team has been building features based on ideas, and I’m the first PM. How do I change the culture and help them buy into being customer focused?As a product manager, what are the make-or-break things for you when interviewing a potential next product manager for your team?