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Let's say sales is making requests directly to engineering, how would you deal with that situation?

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2 Answers
Establishing Product Management
  1. Deepti Pradeep
    Deepti Pradeep

    Adobe Senior Director of Product Management & Growth (Creative Cloud) • 10mo

    First, listen to the POV of sales with empathy. Why did they feel the need to go straight to Engineering? Was it a one off urgent need? Is this just a habit? or do they feel they are not getting the type of partnership they need from Product? Truly understand their pain points and let them know you are here to help, and deliver what customers are asking for. Build an intake process that has to be absolutely fast. Remember, sales team is really busy and generally are bogged down by anything that ...Read More

    491 Views
  2. Ibrahim Bashir
    Ibrahim Bashir

    Amplitude Vice President, Product Management • 4y

    This does happen, and it's usually the result of a communication / execution dysfunction. To start with, no salesperson wakes up and says let me go around and undermine the PM - they usually have trying to follow a process that doesn't work and eventually take matters into their own hands becuase they are accountable to the business for real revenue. Some of the things I'd diagnose if faced with this situation: is there a documented process for sales to make product requests? does any follow up ...Read More

    1,306 Views

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