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How do you approach creating personas? Do you have personas that the business-at-large uses versus personas just for launches? How often do you create/refresh the two?

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2 Answers
  1. Greg Hollander
    Greg Hollander

    Novi VP of GTM & Strategy • 8y

    For a full answer, check out my response to the question above about approaching segmentation and personas.   Specifically as it relates to launches, I try to keep of our "business-at-large" target customers in mind (ideally, we've already built product with one of those target customers in mind), but will often double click to understand the sub-segments that would be most interested in what's launching, so that I can further tailor messaging to the audiences that will best achieve the launch's ...Read More

    1,791 Views
  2. Sherrie Nguyen (she/her)

    Indeed Director of Product Marketing • 3y

    At Indeed, we segment employers by small, mid-sized, and enterprise, and we also look at specific industries/verticals that make up a bulk of our users. We also do this for job seekers, so it's a very B2B2C approach. For launch, we should identify which persona we're targeting before we even build, so that our research along the way informs the approach to meet this persona's needs. We refresh our personas yearly but will use current customer data to understand adoption, spend, retention monthly ...Read More

    1,200 Views

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