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How do you differentiate your AI product capabilities when competitors are saying the same thing?

Claudia Michon
Automation Anywhere Senior Vice President, Product & Solutions Marketing | Formerly Salesforce, L'Oreal, Godiva ChocolatierApril 25

When you have feature parity, it sometimes comes down to execution. Here are some levers you can use to break away from the pack:

  • "Ours is just better." Explain why it's easier, more accurate, more flexible, more cost-effective, faster, etc. Find ways to shine a light on why your flavor is the right choice.

  • Customer success. Nothing is more powerful than proof of adoption and examples of use cases and success.

  • Give it a great brand and positioning. Make up a new category. The world of AI is the wild west and basically anything goes. It's a PMMs dream right now.

  • Position partnerships and ecosystem. The extensibility and interoperability of features is what makes it even more valuable. Tout a library of integrations, joint investments, and solutions with strategic technical partners.

  • Make noise. Get your message into market and establish a stronghold in hearts, minds, and desktops.

1282 Views
Leher Pathak
OpenAI Head of Product Marketing, API PlatformAugust 14

This can be tricky in an industry where new products seem to be launching every day. Here's how I think about differentiation:

  • Having strong positioning and use cases. Building and launching products means nothing if your customers don't understand why they should use them. Illustrating the "why" through specific use cases and customer examples goes a long way.

  • Making the product extremely easy to use. Competitors may have similar products, but not everyone thinks deeply about the user/developer experience. Providing clear guidelines, offering tutorials, and hosting educational webinars are all tactics to consider.

  • Focusing on the product ecosystem, not the feature. It's easy to over-rotate on a single product or feature. But the real value comes from how all of the individual capabilities work together and fit into the bigger picture of the product ecosystem.

987 Views
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