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How do you make sure to get feedback from decision maker, researcher/influencer in buy GN process and user.

Market Research
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Greg Hollander
Greg Hollander•
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Novi VP of GTM & Strategy • 8y
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This one’s all about sourcing. In a survey, I typically ask the “who are you?” question directly, and make sure I get over-sample of each crucial role. In interviews, I t...
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Can you walk through the process you use to gather feedback from the market (both industry and clients), identify the top points, and share that with stakeholders?One challenge we have is actually getting dedicated research time scheduled in with our clients - account managers own the relationship and have other priorities when getting clients on a call. How do you overcome this barrier to make sure product marketers are able to ask the questions they need to learn from clients?What’s your system of record for customer feedback?How would you go about using customer research to build out a buyer's & customer journey resource? What is the best approach to get feedback on a new Minimum Viable Product (MVP)?Any tips for recruiting good enterprise decision maker interviewees for persona interviews? Where do you hunt? Do you compensate them?
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