How early on in a customer's life cycle do you start cross-selling and promoting new products?
2 Answers
BrainKraft Founder • 8y
Consider start cross-selling if you know there is a need (it's annoying to get signup emails from ADT when you're already an ADT customer for over 10 years), and the cust...
1082 Views
Mastercard Director of Product Marketing | Formerly Cognizant, Extreme Networks, Forescout, AT&T • 8y
For small/mid-size businesses, CEB recommended the best opportunity of up-sell is within 90 days.
1199 Views
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