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What key metrics do you track to measure post-launch success beyond just vanity numbers like downloads or sign-ups?

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2 Answers
  1. Kelly Xu
    Kelly Xu

    Glean Head of Solutions Marketing | Formerly Snowflake, DocuSign • 2y

    There are two major ones I’ve used over the years.  The first is pipeline generation--how much pipeline is generated by the campaigns or sales plays that are tied to the launch  The second is use case adoption. There are different tools and ways to measure it but ultimately it’s usually a CRM report you can pull and analyze which use cases are being adopted, and what are customers using your product for. If it’s tied to the key use cases you promoted during the launch, and even better if there’s ...Read More

    1,725 Views
  2. Eric Keating
    Eric Keating

    Appcues VP Marketing • 2y

    Orient yourself and every other stakeholder to usage and adoption goals. Adoption takes time. When revenue targets are involved, adoption rates can and should serve as a leading indicator of success. How many or what percent of customers have viewed the feature? Actually meaningfully engaged with it? Have used it more than one time? How you set the adoption goal will be unique to your product and objectives. I'd also encourage you set these goals on a customer segment level vs the entire custome ...Read More

    462 Views

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