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What's the most effective way you've found to introduce/launch new features within the product UI?

There are three main ways that I like to announce features in-product. Please note: I do not recommend you do all three at the same time unless you want your users to fin...
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3800 Views
Marcus Andrews
Conveyor Head of Marketing6y
I think you’re asking if it’s behind a pay wall and not just a free product? If that’s the case, you need material (video!) that can act as a demo, people want to see pro...
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2843 Views
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Kate Hodgins
Amperity Vice President Product & Customer Marketing, Competive Intelligence | Formerly Amazon, Qualtrics, SAP, DreamBox Learning, Carnegie Learning1y
Incorporating in-product experiences into a launch can boost awareness and adoption, and it's a great way for customers to discover new value. Plus, it gives you the chan...
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5379 Views
Jenna Crane
Triple Whale 🐳 VP of Marketing | Formerly Klaviyo, Drift, Dropbox, Upwork3y
Introducing new features in-product is often the best way to drive awareness and adoption, because it's in context of the user's workflow and timed when they're actually ...
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990 Views
Kelsey Nelson
Wiz Senior Director Product Marketing1y
There are a few different ways you can do this (and also a lot of tools out there that can help! Pendo, Chameleon, and Braze as examples.) The top three that I've seen in...
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3980 Views
Courtney Craig
Shopify Head of Retail Product Marketing | Formerly GoDaddy, ClearVoice, AppBuddy, Scripps1y
Intercom - I love their product! You can create announcements on the bottom right of your UI, or as large nearly full screen overlays... but it's not intrusive and looks ...
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1190 Views
Stephanie Kelman
Shopify Senior Product Marketing Lead1y
Using the product UI as one of your marketing channels for a launch can be so effective because you are meeting your customer where they are. It also reduces friction in ...
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1157 Views
Erik Eliason
Warp Head of Growth | Formerly Shopify, Square, startups1y
It depends on the scale of the launch, but I would generally use the following process: Get Specific on Your Target Audience: Customer Segmentation: Identify key se...
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801 Views
Claire Maynard
Common Room VP of Marketing4y
At Atlassian, we've found that in-app feature announcements work really well as you have the ability to reach the user when they are in the context of your product vs per...
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772 Views
Anna Wiggins
Altruist VP of Marketing4y
Product UI real estate is a powerful, contextual tool in introducing new launches. Your customers are most engaged and most likely to take action on your new launch when ...
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808 Views
Jackie Palmer
ActiveCampaign VP Product Marketing | Formerly Pendo, Demandbase, Conga, SAP1y
This is a question near and dear to my heart because at Pendo, we use our own product to announce our new products and features in our application! Nowadays there are lot...
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707 Views
Vishal Naik
Box Head of Product Marketing, AI & Platform | Formerly Google Gemini1y
My opinion is that if its in the UI, it needs to be very intuitive. So if you cant drive usage/awareness with a single in-product notification, then the UI needs some ref...
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1473 Views
Aneri Shah
Ethos Head of Marketing, B2B | Formerly Meta, Microsoft1y
I'm a huge fan of in-product education software like Pendo or UserPilot - they allow you to create personalized, triggered, guided, targeted education flows that are high...
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655 Views
Holly Xiao
HeyGen Head of B2B Marketing1y
There isn’t a one-size-fits-all approach to introducing new features. The most effective strategy depends on the nature of the feature and how it integrates with the rest...
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697 Views
Anjali T. Cameron
Landed Head of Marketing7y
We typically use one of two options, depending on the business and customer impact of the feature. For new features with huge upside or the potential to cause a lot of c...
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839 Views
Esben Friis-Jensen
Userflow Chief Growth Officer4y
Great question. For bigger features I think it is okay and also effective to be very much in the face of the user, with e.g. a modal that the user actively have to close...
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376 Views
Surachita Bose
Iterable Fmr Senior Director of Product Marketing | Formerly Uber, Twilio, Intuit, Gates Foundation1y
New product features seamlessly integrated and intuitively weaved within a product UI can be key levers for user adoption and satisfaction - starts with strong customer d...
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758 Views
Madison Leonard
Marketing & GTM Consultant | Formerly ClickUp, Vanta, DreamWorks Animation3y
I'm a big fan of in-app guides and tours. And from my personal experience, it usually outperforms email. Everything should be crafted with the best user experience in-mi...
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318 Views
Pulkit Agrawal
Chameleon Co-founder & CEO6y
My one piece of advice on this though is to make the announcement about the WHY and not the HOW. Too often teams focus on showing people the feature (through a feature t...
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794 Views