Do I need to have a CS ops role? When should I think about one if we don’t have one. Should this role report to Revops or somewhere else?

Well, a CS Operation role isn't a necessity but it can be a valuable asset and a key differentiator to deliver superior experience, improve operational efficiency, and mo...

Well... does your team use repeatable processes? Do you send customer communication campaigns? Do you need better customer insights or to start determining the "health" o...