LinkedIn Vice President of Technology and Product Operations • 3y
Although I am not a Systems expert, I have experienced this challenge as part of my RevOps career. From my standpoint, the root cause maps to the fact that most CRM Systems are built with the "Sales" use case at its core, and often the workflows and capabilities for Customer Success and Support can be limited. A separate ticketing system for CS is not an issue on its own; however, if you respond "Yes" to any of the questions below, you might have an opportunity to enhance your Tech stack: - Do S ...Read More
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