Question Page

Who should own the customer data? Customer success or Revops or Sales or another department?

Lauren Davis
BuildOps VP, Revenue Operations3y
The answer is, it depends. It depends on exactly what you're referring to when you say "customer data," how your org is setup, and where the data lives. Customer data i...
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Sowmya Srinivasan
HubSpot Vice President of Revenue Operations1y
No singe department owns customer data. The GTM Data or the CDO office (depending on your org design) is responsible for data integrity and accuracy. A clear data governa...
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