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How can revops and the CS leader work together without anyone feeling like revops is “stepping on cs toes?”

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3 Answers
Customer Success / Revenue Ops Alignment
  1. Lauren Davis
    Lauren Davis

    BuildOps VP, Revenue Operations • 3y

    Never underestimate the importance of building strong relationships at work. I honestly think all of this stems from building good relationships with the leadership across the teams and showing how RevOps can help CS improve, operate more efficiently, and achieve their goals. The fact of the matter is, both teams are working towards the same goals. When I’ve seen situations like this before, I think it’s best to focus on the following: Focus on the shared goals across the two teams. Create share ...Read More

    5,166 Views
  2. Sowmya Srinivasan
    Sowmya Srinivasan

    HubSpot Vice President of Revenue Operations • 1y

    When I think of CS Leader and the revops leader, to foster a strong partnership they need to be, and operate as two peas in a pod. This means -  Shared goals: The CS leader and RevOps organization should be completely aligned on their ultimate goal, which is to drive revenue growth by delivering an exceptional customer experience. This makes the CS organization purpose driven. Clear communication & Transparency: Foster open communication channels between the two teams. Having regular meeting ...Read More

    760 Views
  3. Shona Fenner
    Shona Fenner

    PetDesk Sr. Customer Success Operations Manager • 3y

    Treat CX and any CS software like a product!

    Build and maintain a product roadmap and share it often, gather feedback actively, groom your backlog of tasks and ideas, and use shared objectives to drive initiatives coming from RevOps and CS leadership. CS will see their needs and wants on that roadmap, but with an clear understanding of what may come first (and why), CS will also see RevOps solving problems before they hurt CS (which is literally magic). 

    300 Views

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