How can revops and the CS leader work together without anyone feeling like revops is “stepping on cs toes?”

Never underestimate the importance of building strong relationships at work. I honestly think all of this stems from building good relationships with the leadership acros...

When I think of CS Leader and the revops leader, to foster a strong partnership they need to be, and operate as two peas in a pod. This means - Shared goals: The CS leade...

Treat CX and any CS software like a product! Build and maintain a product roadmap and share it often, gather feedback actively, groom your backlog of tasks and ideas, a...