Sharebird
Sign Up / Sign In

How do you set the right expectations and build excitement for new customers?

Answer
3 Answers
Enterprise Sales
  1. Sarah Lash
    Sarah Lash

    Unity VP of Industry Sales • 11mo

    Everything with customers, new and old is about transparency for me. What is the onboarding journey we are providing them, does this meet their needs, are the right people involved. With this, if it can or should be customized, what can we do to ensure we delight them in the process. If it is not something that can or should be customized, are there routine checkpoints to ensure that both we and the customer are doing what we committed to each other? The ability to build a great relationship sta ...Read More

    1,011 Views
  2. Fabio Maglieri
    Fabio Maglieri

    Voyado Country Manager DACH • 3y

    Create excitementy by telling stories that customers can relate to. Use real-life examples and link them to customers' challenges. Make them wanna change the current situation by describing the implications of doing nothing and paint a picture of a better life with your solution.

    Be optimistic and ambitious, but do not lie. Break down the process of achieving the desired outcome into SMART steps. Use your internal resources to make it reality.

    1,869 Views
  3. Beau Noonan
    Beau Noonan

    Matterport Enterprise Sales Director • 3y

    To set the right expectations and build excitement for new customers, it's important to communicate clearly and honestly about what they can expect from account management support, product, and service post-sale. Here are a couple of tips: Be transparent: Provide clear information about what your product or service does, what it doesn't do, and any limitations or requirements. If you've crafted a strong enough business case through the discovery process this will be used as your anchor point pos ...Read More

    643 Views

Related Ask Me Anything Sessions

George Cerny

Collectly VP of Sales, George Cerny on Enterprise Sales

May 21 @ 10:00AM PT

View Answers
Greg Baumann

Outreach Sr Director of Strategic and Enterprise Sales, Greg Baumann on Enterprise Sales

May 13 @ 10:00AM PT

View Answers
Helen D'Abreo

SurveyMonkey Director, Expansion Sales, Helen D'Abreo on Enterprise Sales

November 18 @ 9:00AM PT

View Answers
See All Upcoming AMA's

Top Sales Mentors