Content
Cisco Leader - Strategy & Planning, CX Ops • 8mo
That’s a great question, and I can’t tell you how many times leaders find themselves in these situations. It’s tempting to side with the leader who has stronger clout wit...
1597 Views
Cisco Leader - Strategy & Planning, CX Ops • 8mo
To gain momentum with the C-Suite, I recommend aligning with three key groups: 1. Your executive sponsor or direct leader.This is the person who can help frame your mess...
1159 Views
Cisco Leader - Strategy & Planning, CX Ops • 8mo
Regardless of the industry you are in, IMHO, the best thing you can do in a down market like this is invest in yourself - through education, training, certifications, and...
1096 Views
Cisco Leader - Strategy & Planning, CX Ops • 8mo
Here are some habits I’ve learned from my mentors and leaders that have helped me when working with senior executives: Less is more. Do your due diligence and have all t...
839 Views
Cisco Leader - Strategy & Planning, CX Ops • 8mo
It’s usually easy to tell when you’ve lost an executive’s trust: (i) when you don’t get responses despite multiple follow-ups, (ii) when you are actively ignored or bypas...
830 Views
Credentials & Highlights
Leader - Strategy & Planning, CX Ops at Cisco
Top Customer Success Mentor List
Customer Success AMA Contributor
Top 10 Customer Success Contributor
Knows About Customer Experience, Influencing the C-Suite, Stakeholder Management