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2 Answers
Michael Maday
Michael Maday
Gainsight Senior Director, Customer SuccessFebruary 17
Always try teaching them someone that they don't already know about the business, product, or customers. Keep your communications tight, both verbal and written! Never let them walk into a risky/negative situation unprepared Remember that they are people too!  Establish yourself as a ......Read More
Amara Okoli
Amara Okoli
MURAL Director of Customer SuccessMarch 23
* Always be clear on the purpose of the meeting and involve agendas and share relevant documentation with their EAs well in advance * Center conversations with a key headline - what is most important and the significance of that backed by relevant data * Keep communications concise and t......Read More