What are the best habits to do when working with C-Suite?

Question

Michael Maday · Accepted Answer

Always try teaching them someone that they don't already know about the business, product, or customers.

Keep your communications tight, both verbal and written!

Never let them walk into a risky/negative situation unprepared

Remember that they are people too!

Establish yourself as a go-to person that they can count on in key situations. Be hungry and aggressive!

Amara Okoli · Answer

* Always be clear on the purpose of the meeting and involve agendas and share relevant documentation with their EAs well in advance
 * Center conversations with a key headline - what is most important and the significance of that backed by relevant data
 * Keep communications concise and timely. Be sure to specify if updates are informative or actions are needed
 * For any meetings, be as prepared as possible by researching your customer/portfolio, relevant product updates, and any changes (good or bad) regarding customers' experience with your product and services
 * Leverage champions and sponsors who may meet more regularly with the C-Suite to get to know them indirectly 
 * Provide something valuable and ask for something specific in return. Think of this as a ping-pong game where you can keep your audience engaged and give them a tangible action to help

Related Ask Me Anything Sessions

Clari Vice President, Customer Success, Nicole Alrubaiy on Influencing the C-Suite

GitLab Senior Director Customer Success Operations, Jeff Beaumont on Influencing the C-Suite

MURAL Director of Customer Success, Amara Okoli on Influencing the C-Suite

Related Questions