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How do you ensure alignment when you have two senior executive stakeholders who disagree with each other on the proposed strategy and you are stuck in the middle?

Chinmay Sardesai
Cisco Leader - Strategy & Planning, CX Ops8mo
That’s a great question, and I can’t tell you how many times leaders find themselves in these situations. It’s tempting to side with the leader who has stronger clout wit...
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1561 Views
Michael Maday
Payscale Vice President - Customer Success & Implementation3y
This is a tough one! In this situation, I would do my best to flex my diplomatic skills. Draft up communication that includes both Execs (with some other relevant stake...
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1829 Views
John Brunkard
Adobe Head of Customer Success (Asia) | Formerly Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic8mo
To align two disagreeing senior executives (internal or customer C-Suite) on a proposed strategy while staying neutral as a Customer Success Leader, focus on shared objec...
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428 Views
Ben Terrill
Seso Head of Customer Success | Formerly Brex, Finn AI, Mobify8mo
Situations like this require tact, patience, and an ability to see the bigger picture. I approach them much the same way I would with any two people who are in disagreeme...
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472 Views
Meenal Shukla
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption2y
Ensuring alignment between senior executive stakeholders who disagree on a proposed strategy can be challenging but is crucial for the success of the project and the orga...
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419 Views
Jeff Beaumont
Customer Success Consultant2y
My first career was in public accounting. I theoretically had 9 different partners that could give me work at any time. Those 7 years taught me how to navigate disagreeme...
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888 Views