How do you ensure alignment when you have two senior executive stakeholders who disagree with each other on the proposed strategy and you are stuck in the middle?
6 Answers
Cisco Leader - Strategy & Planning, CX Ops • 8mo
That’s a great question, and I can’t tell you how many times leaders find themselves in these situations. It’s tempting to side with the leader who has stronger clout wit...
1561 Views
Payscale Vice President - Customer Success & Implementation • 3y
This is a tough one! In this situation, I would do my best to flex my diplomatic skills. Draft up communication that includes both Execs (with some other relevant stake...
1829 Views
Adobe Head of Customer Success (Asia) | Formerly Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 8mo
To align two disagreeing senior executives (internal or customer C-Suite) on a proposed strategy while staying neutral as a Customer Success Leader, focus on shared objec...
428 Views
Seso Head of Customer Success | Formerly Brex, Finn AI, Mobify • 8mo
Situations like this require tact, patience, and an ability to see the bigger picture. I approach them much the same way I would with any two people who are in disagreeme...
472 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 2y
Ensuring alignment between senior executive stakeholders who disagree on a proposed strategy can be challenging but is crucial for the success of the project and the orga...
419 Views
Customer Success Consultant • 2y
My first career was in public accounting. I theoretically had 9 different partners that could give me work at any time. Those 7 years taught me how to navigate disagreeme...
888 Views