What advice would you give to your younger self as a customer success manager on influencing the C-Suite?
5 Answers
Zendesk Director, Customer Success • 7mo
Early on as a CSM, I thought influencing the C-suite meant proving how hard I was working—showing the number of QBRs, meetings, and rising health scores. Honestly, I was ...
723 Views
Splunk Director, Customer Success | AMER CMT • 8mo
Don't get caught up in the little things/tasks. Quick tasks or helping the admins or smaller teams are great, but stay focused on the bigger picture and learn how the us...
897 Views
MURAL Director of Customer Success • 3y
If I were to give younger me advice about influencing the C-Suite I'd say to take your time, learn as much as you can, and look for connections. More detail below: Don’...
1633 Views
Customer Success Consultant • 2y
This is tough because it's easier said than done.Hit your target. Prove your capability with what's expected of you (e.g., renewal rates, engaging with customers...), and...
863 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 2y
Be Confident: Have confidence in yourself and your abilities. You were hired for a reason, and you have valuable insights and perspectives to offer.Develop a Strong Profe...
465 Views
Related Questions
What do customer success managers get wrong when trying to influence the C-Suite?What are the top 3 things that will provide value to C-Suites as a customer success manager? What are some ways that junior and newer customer success managers can get greater exposure to the C-Suite?Earlier in your career, how did you work with the C-Suite?What do your interactions with the C-Suite look like on a regular basis?How do customer success key stakeholders from other departments change as your company grows?