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2 Answers
Jeff Beaumont
Jeff Beaumont
GitLab Senior Director Customer Success OperationsMay 30
This is tough because it's easier said than done. Hit your target. Prove your capability with what's expected of you (e.g., renewal rates, engaging with customers...), and then find ways to stand out such as getting customers to say "you better give _____ a raise!" or "I want to work with ____......Read More
Amara Okoli
Amara Okoli
MURAL Director of Customer SuccessMarch 22
If I were to give younger me advice about influencing the C-Suite I'd say to take your time, learn as much as you can, and look for connections. More detail below:  1. Don’t be in a rush. As CSMs, we ensure our customers achieve their business objectives with our software and in order to do......Read More