Profile
Richard Shum

Richard Shum

Director of Product Management, Splunk

Content

Richard Shum
Splunk Director of Product Management3y
Ideas can come from many places. They include customer feedback calls, customer troubleshooting sessions, customer submitted ideas (at Splunk, we have an idea submission ...
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5935 Views
Richard Shum
Splunk Director of Product Management3y
When I prioritize or stack rank a list of items, I typically find it helpful to understand how each item can (a) deliver customer impact and (b) increase engineering happ...
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3507 Views
Richard Shum
Splunk Director of Product Management3y
Before jumping into the "must do" work, it's best to understand the reason for doing the work. Sometimes the "must do" work is warranted. For example, compliance could ...
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1447 Views
Richard Shum
Splunk Director of Product Management3y
It's always good to review roadmaps with leadership on an ongoing basis. These touchpoints allow you to keep your leadership informed and give you the opportunity to soli...
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1166 Views
Richard Shum
Splunk Director of Product Management3y
In my mind, several groups of stakeholders often influence the roadmap. They include your customers (both internal and external), your product team (e.g., engineering, de...
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898 Views
Richard Shum
Splunk Director of Product Management3y
Who to focus on often depends on the maturity of the product. At the beginning stages of the product, we focus heavily on prospective users. When the product is mature, w...
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704 Views
Richard Shum
Splunk Director of Product Management3y
Say exactly that "We're pivoting our product. There are a lot of unknowns and it's difficult to plan too far out." It's perfectly fine to communicate honestly. If there's...
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572 Views
Credentials & Highlights
Director of Product Management at Splunk
Top Product Management Mentor List
Product Management AMA Contributor
Knows About Product Management Skills, Product Management Career Path, Product Vision, Product Ro...more