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How do you determine how much of your roadmap should be focused on existing customers vs prospects?

Mike Flouton
Boxford Capital Managing Partner | Formerly Barracuda, SilverSky, Digital Guardian, OpenPages, Cybertrust2y
This question is impossible to answer in the abstract. It depends entirely on where you are in the technology adoption lifecycle. If you haven't read "Crossing the Chasm"...
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2287 Views
Marvin Green
Splunk Director, Product Management3y
Great question! This is something most product teams wrestle with when only looking at the roadmap from a features perspective to balance what to build for existing vs pr...
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4223 Views
Kara Gillis
Cortex VP of Product | Formerly Splunk, Deloitte3y
In a perfect world, you want at least 80% of your roadmap to be applicable to both! But, we don't live in a perfect world, do we? Some startups focus on a small number ...
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657 Views
Jacqueline Porter
IBM Product Management4y
I typically start from what are the annual business targets set by the company to answer this question. Oftentimes, the sales organization, CEO, and professional services...
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726 Views
Tom Alterman
Notable Head of Product2y
When prioritizing your roadmap, focus on the initiatives that will have the biggest impact on your strategy and goals.If you have a retention problem, focus on improving ...
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2539 Views
Krishna Panicker
Airbase VP Product | Formerly Skype, Microsoft, Blink and Pipedrive4y
The answer lies in the breakdown of how the organisation intends to hit it's goals. See this answer for context - https://sharebird.com/h/product-management/q/how-do-you-...
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1212 Views
Richard Shum
Splunk Director of Product Management3y
Who to focus on often depends on the maturity of the product. At the beginning stages of the product, we focus heavily on prospective users. When the product is mature, w...
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704 Views
Ashwin Arun Poothatta
Green Dot Principal Product Manager | Formerly Narvar, Stamps, Accenture3y
In general, a product roadmap should be shaped by product strategy, vision, and goals rather than prioritizing initiatives or features based on whether they benefit exist...
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791 Views
Aleks Bass
Typeform Chief Product Officer3y
I find that this type of division can be misleading. In many industries, there is little difference between what an existing customer would want vs what a prospect would ...
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595 Views
Saikat Paul
Asana Former Head of Product Operations | Formerly Adobe1y
It depends on your company’s stage, but a healthy roadmap usually balances both existing customers and prospects. Earlier-stage companies should prioritize features that ...
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830 Views
Poorvi Shrivastav
Meta Senior Director of Product Management2y
I think it depends on whether the product has a market fit or not. If it's pre market fit, then we'd want to lean towards prospects to ideally find a core group of sticky...
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2273 Views
Lukas Pleva
HubSpot Group Product Manager2y
Most roadmaps indeed focus on both. The balance of prioritizing prospects versus existing customers will depend on the business objectives your product roadmap is designe...
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811 Views
Aindra Misra
BILL Director, Product Management (Data, AI, DevEx, Identity) | Formerly Twitter/X1y
This is a difficult question and generally depends on the guidance which comes from upper management and business. If the company is focussed heavily on growth, and your ...
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443 Views
Abhiroop Basu
Square Product Lead, Payments2y
This is an interesting question, but it's rarely a decision an individual product manager makes. Even if you're the only PM in your company, there will be PMMs, business ...
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2596 Views
Ashka Vakil
strongDM Sr. Director, Product Management2y
The short answer is it depends. There is no magic formula that you can apply to determine what percentage of your roadmap you should dedicate to existing customer needs v...
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395 Views
Julian Dunn
Chainguard Senior Director of Product Management1y
To answer this properly, it's critical to know what your product or product line's goals are. What is the lifecycle phase of the product? Is it in its initial growth ramp...
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525 Views