Won Choi
Director Sales Operations, Intercom
Content
Won Choi
Intercom Director Sales Operations • November 18
I view projects and priorities as "Big Rocks" and "Small Projects." The big rocks are foundational work streams for the business and will help drive the business forward. The small projects are also important but will be more of a "one and done" type of work. Big rocks should have one driver, and......Read More
2710 Views
Won Choi
Intercom Director Sales Operations • November 18
The sales ops team is organized by a "Global" team and a "Regional" team. We have three global teams: 1. sales strategy & planning, 2. sales analytics & insights, and 3. sales process & tools. There are two teams within the regional team covering EMEA, NAMER, and APAC. I'll go into more detail on......Read More
2178 Views
Won Choi
Intercom Director Sales Operations • November 18
When there are only one or two team members, I would have the team focus on mission-critical projects only. The three main areas would be 1: Sales process & forecasting, 2. Define and measure KPIs, 3. Sales Compensation design. Initially, individuals will cover broader responsibilities but will n......Read More
1883 Views
Won Choi
Intercom Director Sales Operations • November 18
Most of the time, you can find rev ops teams being the busiest teams. There is usually no downtime as in sales; there is a quarterly cycle, and planning happens every six months (or a year). As leading a rev ops team, I value the two metrics below that some teams tend to deprioritize. * % of ti......Read More
1854 Views
Won Choi
Intercom Director Sales Operations • November 18
Common traits are resilience, collaboration, and the ability to communicate effectively. I am sure these can apply to other roles as well. Also, I see all these as learnable skills that can come with practice and experience. * Resilience: Rev Ops is a job where there is never a dull day. Priori......Read More
1781 Views
Credentials & Highlights
Director Sales Operations at Intercom
Revenue Operations AMA Contributor
Knows About Revenue Operations, Finance / Revenue Ops Alignment, Enterprise Revenue Operations, R......more