Won Choi

Senior Director Sales Operations, Klaviyo

Content

What's your framework to prioritizing needs/deliverables when you're the first revenue operations manager at a company establishing the function?

Won Choi

Klaviyo Senior Director Sales Operations • 3y

I view projects and priorities as "Big Rocks" and "Small Projects." The big rocks are foundational work streams for the business and will help drive the business forward....

8609 Views

What does your revenue operations team org structure look like?

Won Choi

Klaviyo Senior Director Sales Operations • 3y

The sales ops team is organized by a "Global" team and a "Regional" team. We have three global teams: 1. sales strategy & planning, 2. sales analytics & insights,...

7121 Views

How would you recommend dividing workload in the short-term if your revenue operations team has only one or two people responsible for covering multiple products with complex features, so as best to support long-term growth and expansion of the team?

Won Choi

Klaviyo Senior Director Sales Operations • 3y

When there are only one or two team members, I would have the team focus on mission-critical projects only. The three main areas would be 1: Sales process & forecasti...

6082 Views

What do the best revenue operations candidates have in common, as a hiring manager?

Won Choi

Klaviyo Senior Director Sales Operations • 3y

Common traits are resilience, collaboration, and the ability to communicate effectively. I am sure these can apply to other roles as well. Also, I see all these as learna...

5008 Views

What is an important KPI that you see revenue operations teams completely missing?

Won Choi

Klaviyo Senior Director Sales Operations • 3y

Most of the time, you can find rev ops teams being the busiest teams. There is usually no downtime as in sales; there is a quarterly cycle, and planning happens every six...

4756 Views