What is an important KPI that you see revenue operations teams completely missing?

Most of the time, you can find rev ops teams being the busiest teams. There is usually no downtime as in sales; there is a quarterly cycle, and planning happens every six...

A few KPIs that make a lot of sense to me in this economic environment: 1. Push Counter - take a look at how many times opportunities are slippling. 2. Time Since Dis...

This is a tough question to answer! Though not intentional, as a Post-Sales RevOps leader, I can share - clearly understanding the drivers of churn and especially breakin...

GREAT question. The biggest gap I often see when it comes to KPIs is not including personnel characteristics. Things like tenure, time in role, geographic distance to c...

Identifying preventable churn from the non-preventable churn and focusing on second-order revenue. Everyone is going to see churn trend up this year while things normal...

Focusing on core metrics such revenue growth, ASPs, pipeline health etc, a KPI that can be often overlooked are customer engagement metrics & customer health once the...

● Missed: Lead velocity rate (LVR), which tracks how fast leads are progressing through the funnel and full funnel conversion which is hard to capture effectively at most...

An often-overlooked but crucial KPI for Revenue Operations teams is Customer Success and Engagement Metrics, particularly post-sale. While many RevOps teams are adept at ...

I don't think RevOps teams are completely missing anything, though that has to be a company-by-company assessment. In my experience, there are two places RevOps could pla...

One area we could invest more in is understanding and measuring customer value. It’s often difficult to align on a measure of value that’s not only agreed upon between th...