What is an important KPI that you see revenue operations teams completely missing?
Most of the time, you can find rev ops teams being the busiest teams. There is usually no downtime as in sales; there is a quarterly cycle, and planning happens every six...
4794 Views
Tealium SVP, Revenue Operations • 3y
A few KPIs that make a lot of sense to me in this economic environment: 1. Push Counter - take a look at how many times opportunities are slippling. 2. Time Since Dis...
2772 Views
HubSpot Vice President of Revenue Operations • 1y
This is a tough question to answer! Though not intentional, as a Post-Sales RevOps leader, I can share - clearly understanding the drivers of churn and especially breakin...
830 Views
Salesforce Senior Director, Sales Strategy & Operations • 2y
GREAT question. The biggest gap I often see when it comes to KPIs is not including personnel characteristics. Things like tenure, time in role, geographic distance to c...
1253 Views
DigitalOcean Director of Revenue Operations / Customer Care • 3y
Identifying preventable churn from the non-preventable churn and focusing on second-order revenue. Everyone is going to see churn trend up this year while things normal...
983 Views
HubSpot Senior Director, Sales Strategy & Operations (APAC) • 1y
Focusing on core metrics such revenue growth, ASPs, pipeline health etc, a KPI that can be often overlooked are customer engagement metrics & customer health once the...
561 Views
DocuSign Director, Sales Strategy & Operations • 1y
● Missed: Lead velocity rate (LVR), which tracks how fast leads are progressing through the funnel and full funnel conversion which is hard to capture effectively at most...
713 Views
Cisco Senior Director, Global SMB & Mid-Market Sales Acceleration and Program Office • 2y
An often-overlooked but crucial KPI for Revenue Operations teams is Customer Success and Engagement Metrics, particularly post-sale. While many RevOps teams are adept at ...
626 Views
Intercom VP, Revenue Operations | Formerly LinkedIn • 1y
I don't think RevOps teams are completely missing anything, though that has to be a company-by-company assessment. In my experience, there are two places RevOps could pla...
529 Views
LinkedIn Senior Director, Strategic Accounts - LMS Sales Operations • 1y
One area we could invest more in is understanding and measuring customer value. It’s often difficult to align on a measure of value that’s not only agreed upon between th...
716 Views
Related Questions
How do you communicate revenue operations updates and activities to the rest of the company?What are the must have KPIs and what are some useful KPIs teams may not think of?What are some of the *worst* KPIs to commit to achieving?What's your process for figuring out what metrics to hold revenue operations accountable for?