Common traits are resilience, collaboration, and the ability to communicate effectively. I am sure these can apply to other roles as well. Also, I see all these as learnable skills that can come with practice and experience.
Understanding the importance of Churn, topped with the ability to manage Churn. Churn is the greatest destruction of value for most SaaS companies…and people significantly underestimate it.
We are experiencing the first significant economic headwinds since SaaS became mainstream. Companies that can efficiently retain their customers during significant economic headwinds will be the ones that survive (and hopefully thrive).
To be able to do that, you need people who understand Churn as well as they understand Growth.
I've hired many RevOps professionals with diverse backgrounds. But they all have several things in common: