Common traits are resilience, collaboration, and the ability to communicate effectively. I am sure these can apply to other roles as well. Also, I see all these as learnable skills that can come with practice and experience.
- Resilience: Rev Ops is a job where there is never a dull day. Priorities will shift quickly, and fires will happen frequently. There will be times when you are dealing with emotional stakeholders and receiving complaints, or things did not turn out the way that was planned. A good trait is an ability to recover and bounce back from hard days, not take things personally, and move on to the next right thing.
- Collaboration: Rev Ops is a cross-functional role where you cannot do everything independently. You will have to work with your operations team members but also outside of your team, including Sales, Finance, Business Systems, Marketing, Legal, etc. Team members who support cross-functional partners fully when they can but can set boundaries the right way to protect your team's energy will always be a delicate dance you need to do.
- Communicating Effectively: Every role in Rev Ops will need to be understood well by your stakeholders, whether it's getting a decision made with the Sales team or submitting a requirement to the Business Systems team. When a team member can communicate well, it reduces misunderstanding and the need to run multiple cycles. Communicating includes everything from talking in a meeting to sending an email and slacking a message to someone. The more concise and clear the communication, the more influential the work can be.
