Splunk Senior Director of Customer Success/Enablement • 5mo
We design role-based learning paths by first understanding what success looks like for each persona through customer interviews, user research, and data from our best-performing accounts. We do task-analysis for the roles as it relates to our product usage. We continuously validate these paths by partnering with CSMs and connecting completion data to real customer outcomes like feature adoption, renewals, health scores, and support ticket reduction. When we see measurable impact—like trained lik ...Read More
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