Sharebird

How do you partner with Product and Support to keep curriculum current with releases and known issues, and how quickly can you update content?

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1 Answers
  1. Nancy J Luscri (She/Her)

    Splunk Senior Director of Customer Success/Enablement • 4mo

    We've built strong partnerships with Product and Support by embedding ourselves directly into their workflows. Our training team participates in roadmap reviews and new product and release introductions, while dedicated liaisons attend weekly syncs and operations meetings to catch upcoming features and emerging issues in real-time. We've established shared communication channels and a content advisory board where all three teams collaborate on prioritizing what needs to be created or updated. Th ...Read More

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