Setting KPIs can often feel arbitrary, especially when entering new markets. How do you get past this uncertainty to set realistic goals?
4 Answers
AlertMedia VP, Customer Success | Formerly Zego, Treacy & Company • 1y
The important thing is to start measuring items. Your initial 'goal' may be off, but you won't know that until you start measuring it and having your team work towards a ...
2083 Views
Adobe Director Customer Strategy & Success • 5mo
Entering a new market without historical data or benchmarks can feel like stepping into the unknown.In this scenario we should start with the most important and fundament...
353 Views
Salesforce Director - Customer Success | Formerly HSBC, DELL, DELOITTE, AGILECRM, GAINSIGHT • 2y
Setting KPIs can indeed feel arbitrary, especially in new or uncertain markets. However, there are strategies to overcome this uncertainty and set realistic goals:Market ...
1233 Views
Confluent Senior Director of CS & Account Management • 5mo
It can feel arbitrary when setting KPIs in new markets, and that’s okay. Whats necessary is to learn fast and iterate. When the market dynamics are unclear, use KPIs as ...
497 Views