What kind of KPIs can I hold my team accountable for if they're extremely bandwidth constrained?
4 Answers
AlertMedia VP, Customer Success | Formerly Zego, Treacy & Company • 1y
KPIs are the ultimate indicator of where you want your team to spend their time. The old adage that people do what they're get paid to do holds true. If you're paying peo...
1206 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 1y
When bandwidth is extremely tight, focus on high-leverage KPIs that align with essential business outcomes and don't create unnecessary admin overhead:Must-Have MetricsCr...
652 Views
SurveyMonkey VP of Customer Success | Formerly Microsoft • 7mo
The answer is a keep it to a few :) Keep them tight and keep focussed. As a customer success function, be super clear on what the key value that you are bringing to the t...
704 Views
Confluent Senior Director of CS & Account Management • 5mo
When the team is bandwidth-constrained, it’s critical to focus on a few high-impact output metrics rather than spreading effort across multiple inputs. I’d ask for accoun...
401 Views
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