How do you develop quarterly/annual customer success OKRs and tie those to individual projects?
2 Answers
Salesforce Director - Customer Success | Formerly HSBC, DELL, DELOITTE, AGILECRM, GAINSIGHT • 2y
Developing quarterly or annual customer success OKRs and tying them to individual projects involves a structured approach:Understand Company Goals: Align OKRs with overal...
1271 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 1y
Here's my framework for developing and cascading CS OKRs:Start with Annual Company GoalsRevenue targetsGrowth objectivesStrategic initiativesMarket positioningDefine Annu...
666 Views