Question Page

How has AI influenced your resource allocation within the customer success team?

Meenal Shukla
Meenal Shukla
Gainsight Senior Director of Customer SuccessJuly 2

it's unlikely that companies will hire CSMs at a rate anywhere close to where they've been. As such, we need to accelerate our progress through AI toward helping companies scale without hiring additional staff. Companies are using a combination of AI and Digital CS to do 'more with more' (not more with less).

So, we are seeing a trend in which companies allocate more resources to operational teams that can drive Digital CS and AI tools to make CS more efficient.

...Read More
422 Views
Top Customer Success Mentors
John Brunkard
John Brunkard
Sitecore Vice President of Customer Success APJ
Meenal Shukla
Meenal Shukla
Gainsight Senior Director of Customer Success
Nicole Alrubaiy
Nicole Alrubaiy
Jellyfish Senior Vice President, Customer Success
Conor Holmes
Conor Holmes
Confluent Director, Customer Success EMEA
Rebecca Warren
Rebecca Warren
Eightfold Director, Customer Success
Natasha Evans
Natasha Evans
Hook Head of Customer
Ben Terrill
Ben Terrill
Brex Senior Director, Customer Success
Michael Maday
Michael Maday
Gainsight Senior Director, Customer Success
Jessica Haas
Jessica Haas
Appcues Chief of Staff & VP of CX
Caoimhe Carlos
Caoimhe Carlos
Udemy Vice President Global Customer Success