How has AI influenced your resource allocation within the customer success team?
1 Answer
Gainsight Senior Director of Customer Success • July 3
it's unlikely that companies will hire CSMs at a rate anywhere close to where they've been. As such, we need to accelerate our progress through AI toward helping companies scale without hiring additional staff. Companies are using a combination of AI and Digital CS to do 'more with more' (not more with less).
So, we are seeing a trend in which companies allocate more resources to operational teams that can drive Digital CS and AI tools to make CS more efficient.
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