How has AI influenced your resource allocation within the customer success team?

As yet, AI hasn't significantly influenced resource allocation in terms of people doing stuff, but we've been able to pivot the focus to be less around finding stuff out,...

To date, AI has not materially changed the composition of our organization—but it is certainly reshaping how we think about the work we do. We’re operating under the beli...

Admin time previously consumed a large portion of our CS team’s overall bandwidth. A year ago, our team would have to do extensive handoff/transition notes from Onboardin...

It’s still early, but the most meaningful impact so far has been freeing capacity rather than immediately increasing account load for high-touch CSMs. Instead of using AI...

I want to refer to an interesting topic here on how AI complements resource management. It is a continuous process of reskilling and upskilling resources to best fit the ...

it's unlikely that companies will hire CSMs at a rate anywhere close to where they've been. As such, we need to accelerate our progress through AI toward helping companie...