How has AI influenced your resource allocation within the customer success team?
1 Answer
Meenal Shukla
Gainsight Senior Director of Customer Success • July 3
it's unlikely that companies will hire CSMs at a rate anywhere close to where they've been. As such, we need to accelerate our progress through AI toward helping companies scale without hiring additional staff. Companies are using a combination of AI and Digital CS to do 'more with more' (not more with less).
So, we are seeing a trend in which companies allocate more resources to operational teams that can drive Digital CS and AI tools to make CS more efficient.
348 Views
Related Ask Me Anything Sessions
Gainsight Senior Director of Customer Success, Meenal Shukla on AI in Customer Success
Top Customer Success Mentors
Nicole Alrubaiy
Jellyfish Senior Vice President, Customer Success
Christine Vienna Knific
mParticle Senior Director, Customer Success - North America
Conor Holmes
Confluent Director, Customer Success EMEA
Meenal Shukla
Gainsight Senior Director of Customer Success
Ben Terrill
Brex Senior Director, Customer Success
Brett Milstein
Narvar Director, Customer Success
John Brunkard
Sitecore Vice President of Customer Success APJ
Manil Vasantha
Information Technology Consultant
Michael Maday
Gainsight Senior Director, Customer Success
Jessica Haas
Appcues Chief of Staff & VP of CX
Related Questions
How do you measure and track the long-term impact of AI on customer health scores and overall customer success?What mechanisms do you have in place to continuously collect and incorporate customer feedback into your AI models?How did you approach the initial strategy and roadmap for integrating AI into your customer success function?How do you handle the challenge of model drift and ensure your AI models remain accurate over time?How do you integrate AI-driven insights with your existing CRM and other customer success tools?How do you foresee the role of customer success professionals evolving as AI becomes more integrated into the field?