What are some ways that junior and newer customer success managers can get greater exposure to the C-Suite?
8 Answers
MURAL Director of Customer Success • 3y
Here are a few tried and true ways to gain greater exposure to the C-Suite: Get curious about the space, not just the product, and build your knowledge base. Ask to sha...
919 Views
Splunk Director, Customer Success | AMER CMT • 8mo
My best advice is to take the risk and reach out, but be sure to clearly communicate your purpose. Avoid coming across as a new sales rep merely trying to close a deal. I...
882 Views
Payscale Vice President - Customer Success & Implementation • 3y
Senior Executives love to learn things that they do not already know about the company, your product, or your industry. When an opportunity arises for you to interact wit...
1720 Views
Zendesk Director, Customer Success • 7mo
If you’re newer in Customer Success, remember: the C-suite started where you are. My advice...start thinking like an executive now.Bring insights and a point of view, not...
876 Views
Jellyfish Senior Vice President, Customer Success • 8mo
Direct exposure to the C-Suite is something you earn, not something you ask for. It’s not about getting a random meeting; it’s about making your work and your impact so v...
440 Views
Seso Head of Customer Success | Formerly Brex, Finn AI, Mobify • 8mo
One of the most effective ways to gain visibility with senior leadership is to actively volunteer for opportunities that put you in the spotlight. This could be a special...
591 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 2y
Getting exposure to the C-Suite as a junior or newer Customer Success Manager (CSM) can be challenging, but it is definitely possible with the right approach. Remember, g...
389 Views
Customer Success Consultant • 2y
Tie your work to a revenue driver, be a vocal advocate for company initiatives, and go the extra mile. Hit your numbers: While this sounds like a "duh" statement, it's ...
1014 Views
Related Questions
What do customer success managers get wrong when trying to influence the C-Suite?What advice would you give to your younger self as a customer success manager on influencing the C-Suite?What are the top 3 things that will provide value to C-Suites as a customer success manager? What do your interactions with the C-Suite look like on a regular basis?Who do you align yourself with to gain momentum in the leadership organization?Earlier in your career, how did you work with the C-Suite?