What is your least favourite thing about being a CSM
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 3y
When CSMs are being asked to give the same updates to different people in different channels because: 1. Either there is no clear system of choice for the customer update...
1885 Views
ScaleUp CS Partner | Formerly Apollo, Lob, Canary Technologies • May 7
Honestly, this hits harder for me as a CS leader than as a CSM.The thing that drains me most is constant change at the exec level. When leadership turns over every quarte...
360 Views
Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 3y
Let me answer this from the perspective of some of the things that frustrate me and my team.When the role is misunderstood or confused with that of Customer Service or Si...
1029 Views
Jellyfish Director of Customer Success • 7mo
It’s been a number of years since I’ve been a CSM (which I still believe is one of the most difficult customer-facing roles!), but as a Leader, I think it’s wildly import...
950 Views