Gainsight Associate Director, Client outcomes • 10mo
Thanks for the interesting question. Performance assessment on any new rollout of AI models plays a crucial role. Think from the perspective of a new agent/AI feature that is launched in your product. It's important to assess it from three areas: Accuracy: How accurate are the responses? Get instant feedback from users (based on thumbs up and thumbs down). Let me give you a simple example: if you have launched an AI feature that scans and reads all the feedback from customers and categorizes it ...Read More
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