Gainsight Associate Director, Client outcomes • Thu
Fantastic question. Automation and AI are non-negotiable now. Imagine the amount of effort saved when AI can automatically triage support tickets and surface meaningful insights for the CSM team instead of someone manually going through every ticket. Based on the nature of the tickets: If most tickets are around basic configuration or setup, that's an enablement gap that needs to be fixed. If the majority of tickets are around product enhancements or bugs, it's a signal to bring in the Product ...Read More
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