Which tools or integrations best support Sales–CS alignment (CRM, CPQ, success plan templates, handoff forms)?
2 Answers
Adobe Head of Customer Success (Asia) | Formerly Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 4mo
I’m probably going to disappoint the tool junkies, but after 15+ years fixing broken Sales–CS alignment at dozens of companies, my strong opinion is this: The highest-lev...
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Hook VP Customer Growth • 5mo
I think all of the above can be great for this. Most companies us their CRM and a handover doc. Ideally in that handover doc is the business case they worked on with the ...
444 Views