Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 6mo
I’m probably going to disappoint the tool junkies, but after 15+ years fixing broken Sales–CS alignment at dozens of companies, my strong opinion is this: The highest-leverage “tools” are not software — they’re two disciplined documents: The Sales-to-CS Handover Document (the single biggest predictor of Day-30 health)If this is sloppy, no amount of Gainsight rules or Salesforce automation will save you.A great handover must ensure that the sales rep captures: Exact business problem the customer ...Read More
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