Customer Success Stakeholders · Customer Success / Sales Alignment
Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 7mo
Simple, repeatable model I’ve used in the past.
CS owns discovery & qualificationThe CSM is closest to the customer every day → they surface 70-80 % of the best ups...
399
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Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 7mo
This is an interesting questions. Here some ideas to consider. Consistency starts with one rule: one single, shared, always-up-to-date library that everyone actually uses...
374
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Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 7mo
My core belief: Renewals are a shared outcome, but negotiation is a specialist skill.
CS should make renewal a complete non-event through value delivery and risk removal....
448
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Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 7mo
I’m probably going to disappoint the tool junkies, but after 15+ years fixing broken Sales–CS alignment at dozens of companies, my strong opinion is this:
The highest-lev...
444
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