TikTok Head of Product, AI-powered Automated Services | Formerly Airbnb, Microsoft, Salesforce, Box • 7mo
Absolutely. I like to think about AI’s role in KPI tracking and forecasting across three dimensions: 1. What is happening:AI monitors real-time product and business data to show the current state. For instance, in customer service, AI continuously tracks chatbot resolution accuracy, user engagement, and satisfaction trends, helping teams detect anomalies early and respond faster. 2. What will happen:AI models can predict future outcomes, such as case volumes, user demand shifts, or retention ris ...Read More
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