Usually user feedback drives priorities. For platform is it development teams as user. Or really product end user? How does this all connected?

It’s true that platform teams serve many different types of users. I like to define the platform mission as “building tools for customers, developers, and internal teams to extend the product in a self-service way.” While you do need to understand different personas, at the end of the day, all of your users are still united in trying to solve for the end customer. With that lens in mind, user feedback is still driving priorities. The only difference is it’s coming from multiple sources: Customer ...Read More

When thinking about the user input when prioritizing (amongst many inputs) there are some questions to answer. Here are some, but not all, of the ones I think about when new requests come my way. What is your customer (the person or group using the platform) trying to do or solve for and why? How is that thing your customer is building solving the end user need? How does that contribute to the overall goals for the company? With these in hand for all the requests coming your way you an prioritiz ...Read More

Great question. In short, platform teams mainly focus on serving internal users (commonly developers) with essential building blocks that fast-track development and offer consistency with end-user UX. Let's use Identity & Access Management (IAM) as an example. As a company introduces a new product, the development team behind it will need to ensure users can securely authenticate and manage access. What IAM offers is a standard company-wide engineering framework for how external users (your ...Read More

Here is a fun way to look at this: In the platform world, user feedback comes from both our internal development wizards and the external heroes using our products. It's like having a two-way teleporter between the tech dungeon and the user kingdom! Internal Users (Development Teams): They provide feedback on the platform's usability, performance, and technical needs. They're the ones wielding magic spells to build and maintain the platform's infrastructure. External Users (End Customers): They ...Read More