Freshworks Vice President of Products | Formerly Salesforce, Deloitte • 4y
I like to think of it as a set of "converge and diverge" thinking exercises. Usually, I like to start with a blank page and write down my hypothesis. Something that I've observed in talking with customers, or a gap that I'm seeing emerge as I study the market and opportunities, etc. Then I like to bring a small cross-functional team together (think product, research, design, marketing, etc.) to talk about the hypothesis and see if it resonates. Ideally, you want research to take lead and further ...Read More