How do you best enable on small incremental features that might not show up in a demo but are good to know?
1 Answer
LeTisha Shaw
UserTesting Head of E-commerce | Formerly Merck, Disney, Evernote • September 25
When enabling the team on small incremental features, I like to incorporate them into monthly or quarterly product update meetings alongside major releases. These enhancements, often driven by customer feedback, may not get the spotlight, but they’re valuable for the field team to know about.
Offering recorded demos and help center content as resources gives them access when needed. The goal is to raise awareness and provide easy-to-find training for those features without overloading the team with too much live demo content.
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