Sharebird

How do you streamline the process of collecting and incorporating feedback from sales and customer success teams?

Answer
1 Answers
  1. Chandra Patel
    Chandra Patel

    Salesforce Senior Director of Product Marketing • 1y

    Quarterly feedback forums are very useful (more frequent maybe appropriate in an earlier stage organization) Alternate with sales and customer success so you are meeting with both 2x/year Keep the forum limited to 3-4 brief topics so the feedback is focused Share out the questions and materials in advance so there is less time presenting and more time talking Identify participants and have them serve as a potential "collective" on the topic Refresh the participants in the collective every year - ...Read More

    3,452 Views

Related Ask Me Anything Sessions

Top Product Marketing Mentors