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How do you structure internal messaging documents for different solutions but still tie back to core platform positioning?

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3 Answers
  1. Jeremy Moskowitz
    Jeremy Moskowitz

    MURAL Vice President, Segment Marketing | Formerly LinkedIn • 1y

    Core platform messaging is an input to solution messaging; it may not be in the headline, but it’s definitely in the sub-bullets.  Solution messaging focuses on personas and how they use your product to help them do something better, smarter, faster, cheaper, etc.   I start by writing positioning statements that tell a story about a persona attempting to complete a job but encountering a common problem that we can solve. See the framework and completed example below.  When: [Persona] Are:  [Job ...Read More

    1,425 Views
  2. Claire Peracchio
    Claire Peracchio

    Snowflake Product Marketing Lead • 6mo

    The trick is building a hierarchy where each individual product can stand on its own but clearly ladders up to the overarching platform story. Lots of companies screw this up by either making every doc sound identical or creating chaos where nothing connects. If your sales team has to guess how things fit together, you've failed. Here's what works: Create one platform messaging source of truth: Build a core doc with your value props, key differentiators, and shared proof points. Every other doc ...Read More

    898 Views
  3. Maria Jiang
    Maria Jiang

    Director of PMM | Formerly Meta, Upwork, Zendesk, PagerDuty • 1y

    At multi-product companies I've worked at (Salesforce, Meta, Zendesk), the best practice was to bundle product releases into big communication moments to increase market impact. As such, we had to align on ALL the features that had a customer-facing element so in order to stay organized and aligned, we used a massive spreadsheet with links to a large repository of internal messaging documents with the benefits/value proposition for EACH feature. All of these features laddered up to the core plat ...Read More

    1,797 Views

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