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What are the most important metrics to measure messaging success and how do you test and measure it?

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2 Answers
  1. Polomi Batra
    Polomi Batra

    Zendesk Director of Product Marketing • 2y

    Measuring the success of your product messaging is crucial to understanding how well it resonates with your audience and drives your business goals. Here are a few different ways to measure how successful your messaging is on the different channels it’s shared on at a micro-level and macro-level:  More pin-pointed ways to measure success of messaging and how it’s resonating on certain channels like email, and in-product messages, websites and social media:  Click-through rate (CTR): How many peo ...Read More

    1,884 Views
  2. Sarah Scharf
    Sarah Scharf

    Vanta VP of Product and Corporate Marketing • 2y

    Even in the age of endless message testing and optimization, nothing beats talking to customers. Get on customer and sales calls and use your own messaging - do their eyes glaze over? Or do they lean in and ask questions? Aside from this, it's critical to be locked at the hip with your demand gen team to see which messages are performing at which stages of the funnel. If a value prop is not resonating, it may be you are surfacing it too early in the funnel - or that customers do not care. The qu ...Read More

    1,430 Views

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