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How do you track success of things like positioning and messaging?

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  1. Don Fuss
    Don Fuss

    ServiceNow Director of Product Marketing • 1y

    While there are other key metrics to leverage I find the following the best options:

    Brand sentiment analysis: obtain feedback from social media or customer reviews

    CSAT score: measurement of customer expectations

    Customer churn: low churn equates to positioning that aligns to customer expectations

    Sales feedback: qualitative feedback of customer reactions to messaging

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